Refund & Return Policy

At Amoura Lashes, we want you to be happy with your purchase. Please review our return and refund policy before placing an order.

Returns & Exchanges

For hygiene and safety reasons, we do not accept returns or exchanges on lash clusters or adhesives for change of mind.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

We'll review your request and arrange a replacement or refund where appropriate.

Order Cancellations

Orders may only be cancelled before they have been processed for shipment. Once processing has begun, cancellation cannot be guaranteed.

Shipping Delays

Delivery times are estimates and may vary. If your order is significantly delayed or does not arrive, please contact us so we can investigate and resolve the issue.

Refund Processing

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.